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Frequently Asked Questions

You can find answers to most questions here!

Postage and Shipping Information

You may be eligible for FREE shipping!

Tracked Postage is recommended

  • Parcel Post includes tracking and up to $100 compensation – Australia Post conditions apply (See details here)
  • Item/s will generally be posted the next local business day after confirmation of payment is received
  • All items are securely packed to reduce the risk of damage. Where possible I will use recycled / recyclable or compostable packaging materials as my way of helping the environment.
  • Please ensure your address and other contact details are correct.
  • I am not responsible for your parcel once it has been accepted by Australia Post, but if your parcel is lost in transit, I will follow Australia Post protocols and advise you of the outcome.
  • Contact me with any other questions before finalising your order.

Are you eligible for FREE Shipping?

  • Purchases of $100 AUD and above are eligible for FREE tracked shipping within Australia.
  • Items will be sent as Parcel Post (tracked) through Australia Post unless otherwise stated.
  • If you can’t find answers to your questions, please contact me

Layby is Available

Yes! I offer Layby or payment plans.  (3-month terms)

  • If you see something you like (or would like to order a custom creation) but the budget won’t stretch that far at the moment, contact me to arrange a Layby
  • I will forward an invoice that can be paid with your preferred option at the amount and times you you choose.        
  • Please note that the item/s being purchased will not be posted until the invoice is paid in full.
  • If you have ordered a custom item, work will not proceed until 50% of the total amount has been received.
  • If you have further questions, please contact me.
Layby plan, part payment, payment plan

Loyalty Rewards Card

To thank you for your ongoing support

Reward card, Thank you card, Loyalty card

Earn rewards and save!

  • If visiting me at the Studio please bring your Loyalty Card to be stamped.  If purchasing online, a new one will be included in each order.  (Be a star and collect 10 cards and receive the discount on your next order).
  • Each purchase must be a complete transaction, and a minimum spend of $10.00AU
  • A 20% discount can be claimed on the 11th completed transaction.  Loyalty cards must be surrendered at that time.
  • Rewards must be claimed within 12 calendar months of earning them.  (Within 12 months of the 10th purchase date).
  • Rewards are transferable, so please keep them safe.


  • A 1-month (30-day) unconditional money-back guarantee is given on all my original designs.
  • The item must be returned to me via tracked postage (Registered Mail) before a refund will be applied. 
  • Refunds will be made to the original purchaser via the same method of payment only.  I.e. – if you paid with PayPal, a PayPal refund will be issued.  
  • All my pieces, including Custom designs and repairs have a 12-month workmanship guarantee.
  • As these pieces are made to the customer’s own requirements they do not come under the above unconditional money-back guarantee.
Guarantee stamp and hand at MaxineFaye Handcrafted Jewellery


I offer a repair or remodelling service for your existing beadwork. 

Some of my designs can be altered, duplicated or remade in different materials or stones to suit you requirements.  This will depend on the availability (and suitability) of the materials and the original design.

repairing a knotted pearl necklace

Simple alterations may be:-

  • Earrings – can be changed from Silver plated earwires to Sterling Silver.
  • You can choose between ear-wires, lever-backs or studs in various finishes (also some suitable for non-pierced ears).
  • Some lengths can be altered.
  • Bracelets – some can be lengthened or shortened.
  • Necklaces – several can be lengthened with the addition of an extension chain or may be easily adapted.
  • Contact me if you have more questions.


  • Working with you I can design a piece to suit your gown for a Wedding, Ball or other special occasion.
  • Duplicates of a chosen design can be made for Bridesmaids etc.
custom-made and bespoke designs from MaxineFaye Handcrafted Beaded Jewellery

The initial consultation is free and you are under no obligation to continue with the design.  All costs will be quoted on before you commit to the project and you will be asked to confirm your acceptance of the costs and the design in writing.

Bespoke designs and large Repairs or Remodelling projects will require a 50% deposit once the design has been finalised and the quote accepted.

This deposit is refundable, less any supplies specific for your design that have been ordered and are not part of my standard stock.  As a result you will receive ownership of these items once I have received them from the supplier.

Under some circumstances an hourly fee may be deducted due to time already spent on a complex design.

Crafting of the item will not commence until the quote has been accepted and the deposit paid. Therefore please keep this in mind if the design is required by a certain date.

The balance will be due on the final fitting date.  The item may not be collected or posted until final payment has cleared.

Would you like to arrange a consultation as a gift?

Gift vouchers (physical and virtual) are available and can be used to purchase from my original designs, on a custom piece, used for repairs or remodelling to your existing beaded jewellery or on classes.  The choice is yours.

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