Frequently Asked Questions
You can find answers to most questions here!
A: I recommend tracked postage. Parcel Post includes tracking and up to $100 compensation*.
Items are posted the next business day after payment confirmation.
More information here
A: Purchase two or more items in the one order and receive FREE tracked shipping within Australia.
(More information here)
A: Yes, by appointment only.
Choose FREE local pick-up from Bibra Lake during checkout, then book a collection time that suits you.
(More information here)
A: Collect 10 stamps on your loyalty card (1 stamp per $20AU min spend) and receive a 20% discount on your next purchase.
(More details here) *Does not include postage costs*
A: Yes, but by appointment only.
Book an appointment to visit the studio and shop in-person.
A: Pay in 4 interest-free instalments, with the first payment due at purchase, and three following payments of one per fortnight. (See their website for details.)
A: Yes, The default “Pay on Receipt” Invoice is available for off website purchases. (Orders via Social Media Groups etc)
You can also arrange to pay any amount at any interval until the invoice is paid in full with a “Pay Other Amount” Invoice. (This now replaces the previous Lay-By agreement)
A: A “Pay Other Amount” invoice via PayPal can be arranged. This gives you greater flexibility over the amount you pay and at what intervals. This option has replaced the previous Lay-By agreement.
(view more information here)
A: 1-month (30-day) money-back guarantee on original designs.
12-month workmanship guarantee on all pieces.
(See details here)
A: Yes, contact me to discuss your beaded jewellery repair or remodelling needs, or book a time that suits you best.
A: Yes, contact me to discuss your bespoke beaded jewellery design needs or book a time that suits you best.
A: Yes, gift vouchers can be arranged. A $10 minimum is required.
Vouchers have a 36-month expiry date.
A: Items must be unused and in original condition. Refunds will be processed within 5 days.
(More details here)
A: If marked as a gift when originally purchased, a gift credit will be issued.
Otherwise, a refund will be sent to the original purchaser.
(More details here)
A: Email me for the return address and shipping instructions. Please DO NOT send to the studio address.
(More details here)
