Frequently Asked Questions

A: I recommend tracked postage. Parcel Post includes tracking and up to $100 compensation*.
Items are posted the next business day after payment confirmation. 
More information here

A: Spend $120AUD or more to receive FREE tracked shipping within Australia.
(More information here)

A: Yes, by appointment only. 
Choose FREE local pick-up from Bibra Lake during checkout, then book a collection time that suits you.
(More information here)

A: Collect 10 stamps on your loyalty card (1 stamp per $10AU spend) and receive a 20% discount on your next purchase.
(More details here)

A: Yes, but by appointment only. 
Book an appointment to visit the studio and shop in-person.

A: Pay in 4 interest-free instalments, with the first payment due at purchase.  (See their website for details.)

A: Yes, pay any amount at any interval until the invoice is paid in full. 
(Read more here)

A: Yes, contact me to arrange a 3-month lay-by agreement.
(view more information here)

A: 1-month (30-day) money-back guarantee on original designs.
12-month workmanship guarantee on all pieces. 
(See details here)

A: Yes, contact me to discuss your beaded jewellery repair or remodelling needs, or book a time that suits you best.

A: Yes, contact me to discuss your bespoke beaded jewellery design needs or book a time that suits you best.

A: Yes, gift vouchers are available between $10AUD and $200AUD.

A: Items must be unused and in original condition. Refunds will be processed within 5 days. 
(More details here)

A: If marked as a gift when originally purchased, a gift credit will be issued.
Otherwise, a refund will be sent to the original purchaser.
(More details here)

A: Email me for the return address and shipping instructions.
(More details here)